Your patrons' privacy is the default.
Valen is built around a single architectural guarantee: no patron PII is ever collected, transmitted, or stored. Privacy is the product’s default state, not something layered on top.
The data promise
“No name, library-card number, or any personally identifiable information is ever collected or stored by Valen, on-device or off.”
This applies to every library and every patron, at all times. It is not configurable. You cannot accidentally turn data collection on.
Compliance certifications
ANON
GuaranteedAnonymous by architecture
Valen collects no names, library-card numbers, or any personally identifiable information from any patron. Sessions are anonymous by design. There is nothing to protect because there is nothing stored.
COPPA
CompliantChildren's Online Privacy Protection Act
No accounts. No logins. No information collected from any user, including children under 13. The device operates entirely locally; it never connects a person to a record.
SOC 2
In progressService Organization Control Type II
Our infrastructure, access controls, and internal data-handling processes are currently undergoing SOC 2 Type II certification. Expected completion: Q4 2026.
Hardware hygiene
Designed to share. Designed to clean.
- 01
Non-porous silicone face interface
Resists bacterial growth. Alcohol-safe.
- 02
Disposable hygiene covers available
Single-use fabric inserts. Box of 100 ships with every unit.
- 03
30-second reset protocol
Wipe, cover, ready. Designed to fit between patrons.
- 04
No shared earbuds
Directional spatial audio through the headset speaker. No earbuds required.
Need privacy documentation for your library?
We provide privacy attestation letters, data processing agreements, and security questionnaire responses on request.
